Brown sugar water to drink green block foreign food packaging has opened

On the morning of the 15th, the reporter went to Ms. Pan’s home. Ms. Pan told reporters about her own experience. “I always had the habit of drinking brown sugar. I wanted to try something else this time and bought this bag of brown sugar. I did not expect there were many insoluble green pieces inside.”

Consumer: Green foreign body like paint block manufacturers do not compensate unfair

Ms. Pan took out a bag of brown sugar with green foreign objects for the reporter to view. The reporter poured brown sugar on white paper and found that there was a green solid block of rice grains in brown sugar, which was not broken by hand. Ms. Pan told the reporter, “I found it on the third day, I didn’t pay attention until now, and I think it was disgusting.” Then, Ms. Pan took out a small porcelain bowl, put a spoonful of brown sugar, and made a cup of brown sugar. . "This brown sugary water is very muddy. When I pour out the water for a while, you can see the green solids on the bottom of the bowl." The reporter saw that after the brown sugar was poured, the bottom of the bowl left behind a large and small green. foreign body. Ms. Pan said, “This thing looks like a peeling paint on the container. Brown sugar is something you want to eat in your mouth. This kind of thing is inconspicuous.”

The “Jilin Qishen Food Co., Ltd.” is printed on the bag of brown sugar, and Ms. Pan hopes the food company can give her a statement. After discovering foreign objects in the brown sugar, Ms. Pan found the Wal-Mart store that sold the bag of brown sugar for the first time. “The supermarket manager said he would contact the brown sugar manufacturer and let him contact me to negotiate a solution.” After waiting a few days, Ms. Pan did not wait until the brown sugar manufacturer’s reply. “I called in accordance with the after-sales service telephone printed on the packaging bag and nobody answered it. I called another number. The other party asked me to contact their company’s representative in Tangshan.” Tangshan representative, who transferred to Cangshen Foods Co., Ltd. Afterwards, Ms. Pan still did not get a satisfactory response. "The other person said that I could get a bag of brown sugar for me, but I don't trust the manufacturer's products. They are irresponsible."

Manufacturer's Response: It is difficult to identify the source of foreign materials because brown sugar has been packaged

Afterwards, the reporter contacted Ms. Xia, representative of Jilin Qishen Foods Co., Ltd. in Tangshan. She said that it was difficult to prove that the foreign matter was caused by the manufacturer's brown sugar that had already been packaged. Therefore, compensation cannot be made. “I have also seen the bag of brown sugar in Ms. Pan's house and the green foreign material in the brown sugar. The bag of brown sugar has been opened and we don’t know where these foreign objects come from. This, she cannot prove, we also We can't prove that there are so many products in our country but there are foreign objects in this bag of brown sugar. I don't think this is a problem for us." For manufacturers' response, Ms. Pan does not understand, "If I don't open the package, I don't drink it." This candy, how can I find foreign objects, and the bag is not transparent."

For the solution of this matter, Ms. Xia said, “Consumers can go to the Consumers Association for complaints. If it proves that these foreign objects are really problems of our manufacturers, then we will definitely pay compensation, but before she can prove it, we can only I will exchange sugar for her. At the same time, I will contact the lady again and send a photo of the foreign body to the head office. I will reply after the identification.”

The reporter learned from the 12315 reporting center of the Industry and Commerce Bureau of Tangshan City that for this type of food that has already been packaged, quality problems are difficult to identify. The staff member said, “If the food packaging is not opened, we can easily obtain evidence and make judgments, but it is difficult to confirm the packaging. It is difficult to prove whether the foreign substances in the product existed before the package.”