On October 11th, a customer-sold furniture event was sold at the door of the cloth sofa shop in Changsha, Hunan. On the 14th of the month, the left and right sofas issued a statement on the matter. The statement said that the coffee table in the incident was not a left and right sofa product. The coffee table was a product of other brands that the store sales staff used to facilitate the transaction during the sales process. The product was not produced and sold in the left and right product series. However, the company will apologize for the resulting consumer disputes and dissatisfaction, and promise to actively and properly negotiate with consumers in the follow-up process.
Event playback
"Solid wood" coffee table stuffed into honeycomb paper
According to local media reports in Hunan, Mr. Li bought a set of sofas, a coffee table and a TV cabinet worth 12,980 yuan in the sand sofa of Changbai for a hundred years at the beginning of this year. "The merchant said that the coffee table and the TV cabinet are solid wood." . In use, the coffee table touched a piece of paint, handcuffed the broken part, and found inside the "like betel nut residue."
On October 11th, Mr. Li towed the coffee table and the TV cabinet to the door of a hundred years and smashed it in public. "It was discovered that the inside of the fiberboard was stuffed with honeycomb paper", which was not solid wood at all. The “paper coffee table†immediately attracted strong attention from the industry.
Recently, the sofa headquarters publicly issued a clarification statement, stating that “the coffee table is the other brand products that the store sales staff used to facilitate the transaction during the sales processâ€.
Warm reminder to buy furniture to be identified
Whether to tying products
In this regard, the reporter visited a number of furniture stores in Dongguan and found that many store outlets will have tying.
The reporter visited several major furniture stores such as Fuying, Yingfeng and Guanghui in the city. In a well-known brand of panel furniture stores, a bedside table with a price of 5,980 yuan has no brand logo. The dealer Mr. Chen explained that although this bedside table is not originally produced, the quality is absolutely no problem. The reporter asked how the after-sales service of the bedside table was solved. Mr. Chen said, "If you have quality problems, you can find us."
In a certain brand fabric sofa store in Dongcheng, the matching plate-type coffee table is another brand. The dealer Miss Wan said that the coffee table is only used as an embellishment. "You can see our sofa on the line. It doesn't matter if the coffee table is bought or not."
Therefore, the industry reminds the public that when consumers buy brand furniture in a specialty store, they should pay attention to whether the matching products are the same brand. If it is another brand that the dealers tying privately, once they encounter quality problems, it will bring great difficulty to rights protection.
Foshan Gruwill Hardware Products Co., Ltd. , https://www.zsgruwill.com