Nowadays, private custom furniture has entered more and more families because of its reasonable use of home space, full consideration of the actual situation of consumers and aesthetic requirements. However, due to the lack of communication between the buyers and sellers before the custom furniture, the imperfect terms of the contract, the lack of integrity of individual businesses, etc., consumer disputes are also common.
Recently, the industry and commerce department has received an upward trend in related complaints. Here, consumers should be reminded to pay attention to the following points when they "privately customize" furniture:
First, communicate in advance. When designing a design, you need to communicate more with the designer. To each detail, you can't simply sign it.
Second, check the certificate of conformity. The merchant is required to issue a quality inspection report of relevant materials to ensure the safety and reliability of the furniture.
Third, the conclusion of the contract must be detailed. Before paying the deposit, you should understand the pricing method and confirm the material usage algorithm, including the area of ​​the materials used, the internal structure of the furniture, the quantity and price of the hardware, and the detailed list attached to the contract; the quality, color difference, size, specifications, etc. of the finished furniture and after-sales The repairs shall also be clarified by contract; the delivery date shall be clearly stated in the contract, and the agreement on the liability for breach of contract and the calculation of the claim for liquidated damages arising therefrom shall be noted.
Fourth, the goods are three. Choose a good reputation, big brand manufacturers, should not be tempted to choose cheap small manufacturers, small workshops, so as not to order inferior products.
5. Timely rights protection. In the event of a dispute, the consumer may first negotiate with the operator, and if the negotiation fails, they may complain to the relevant administrative department or the Consumer Association, or they may directly file a lawsuit with the court.
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